At Brad Buddhism, we stand behind the quality of our products and are committed to ensuring customer satisfaction. This Warranty Policy outlines the coverage, eligibility, and process for warranty claims. Please read it carefully to understand your rights and our responsibilities.
1. Warranty Coverage
1.1 Standard Warranty Period
All products are covered under a 6-month warranty from the date of purchase, unless otherwise specified.
1.2 What Is Covered
Our warranty covers defects in materials and workmanship under normal use conditions, including:
Manufacturing defects such as cracks, misalignments, or faulty construction.
Damage to clasps, chains, or settings in jewelry (e.g., Feng Shui bracelets).
Defects in printing or binding for books.
Flaws in sculptural details for Buddha or Bodhisattva statues.
1.3 What Is Not Covered
The warranty does not cover:
Normal wear and tear, including fading, scratches, or discoloration.
Damage caused by misuse, accidents, or neglect (e.g., dropping a statue or exposure to harsh chemicals).
Modifications or repairs performed by unauthorized individuals.
Cosmetic damage that does not affect functionality.
2. Eligibility for Warranty Claims
2.1 Valid Proof of Purchase
To file a warranty claim, you must provide proof of purchase, such as:
An order confirmation email.
A receipt or invoice from Brad Buddhism.
2.2 Product Condition
The product must have been used in accordance with its intended purpose and care instructions.
3. Filing a Warranty Claim
3.1 How to File a Claim
To initiate a warranty claim, follow these steps:
Contact us at [email protected] or call +1 927 453 2453
Provide the following information:
Your name and contact details.
Order number or proof of purchase.
Description of the issue, including how and when it occurred.
Clear photos or videos of the defect for assessment.
3.2 Processing Time
Our team will review your claim within 5-7 business days.
If additional information is required, we will contact you promptly.
4. Resolution Options
If your warranty claim is approved, the following resolutions are available:
4.1 Repair
We will repair the defective item at no additional cost.
Repairs may take up to 15 business days, depending on the complexity of the issue.
4.2 Replacement
If the product cannot be repaired, we will replace it with the same item or a similar product of equal value.
Replacement items are subject to availability.
4.3 Refund
If neither repair nor replacement is possible, we will issue a full refund to the original payment method.
5. Shipping for Warranty Claims
5.1 Return Shipping
Customers are responsible for shipping costs when sending the item to us for inspection or repair.
For approved claims, we will cover the cost of return shipping for the repaired or replacement item.
5.2 Packaging Requirements
Ensure the product is securely packaged to prevent further damage during transit.
Use the original packaging if available.
5.3 Shipping Address
Detailed shipping instructions, including the address, will be provided once your claim is approved.
6. Additional Information
6.1 Warranty Exclusions
Products purchased from unauthorized sellers or third-party retailers are not eligible for warranty claims through Brad Buddhism. Please contact the original seller for support.
6.2 Extended Warranty
We offer an optional Extended Warranty Plan for an additional fee, providing coverage for up to 12 months. Contact us at [email protected] for details.
6.3 Warranty Transfers
The warranty is non-transferable and applies only to the original purchaser.
6.4 Out-of-Warranty Repairs
For items no longer under warranty, we offer repair services for a fee. Costs will depend on the nature of the repair and will be communicated before proceeding.
7. Contact Information
If you have questions or need assistance with a warranty claim, please contact us:
Email: [email protected]
Hours: Monday to Friday, 6:00 AM – 6:00 PM (Local Time).
At Brad Buddhism, we are dedicated to providing high-quality products and exceptional customer support. Your satisfaction is our priority, and we will do our best to resolve any issues efficiently and fairly.