At Brad Buddhism, we are committed to providing a seamless and secure payment experience for all our customers. This Payment Policy outlines the accepted methods of payment, payment processing details, and other related information to ensure transparency and customer satisfaction.
1. Accepted Payment Methods
1.1 Credit and Debit Cards
We accept payments via major credit and debit cards, including:
Visa
MasterCard
American Express
Discover
1.2 PayPal
Customers can use their PayPal account for secure online transactions. If you choose PayPal, you will be redirected to PayPal’s secure payment gateway during checkout.
1.3 Bank Transfers
For customers wishing to make direct bank transfers, we provide our bank details during the checkout process. Please note that orders will only be processed after the payment has been cleared in our account.
1.4 Apple Pay and Google Pay
For a faster and more convenient checkout, we also accept payments via Apple Pay and Google Pay on compatible devices.
1.5 Gift Cards and Store Credit
Brad Buddhism also accepts gift cards or store credit, which can be redeemed during the checkout process. These may be subject to specific terms and conditions depending on the type of gift card.
2. Payment Process
2.1 Checkout and Order Confirmation
When placing an order, you will be prompted to select your preferred payment method and enter the required payment details.
Once your payment is successfully processed, you will receive an order confirmation email containing your order number and payment details.
If there is any issue with your payment (e.g., declined card or insufficient funds), we will notify you immediately, and the order will not be processed until payment is successfully received.
2.2 Security of Payment
We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during the transaction process.
Our payment system is fully compliant with PCI-DSS standards, ensuring that your data is protected.
For added security, we may require additional verification for certain transactions, especially for high-value orders or first-time purchases.
2.3 Payment Authorization
Upon submitting your payment details, the payment processor will perform an authorization check to ensure the provided information is valid and there are sufficient funds.
Once authorized, your payment will be processed and your order will be confirmed. If payment authorization fails, you will be prompted to review your payment information and try again.
3. Taxes and Additional Charges
3.1 Sales Tax
Sales tax will be applied to your order based on your shipping address and local tax laws. The applicable tax rate will be calculated during checkout and displayed before you complete your purchase.
3.2 Shipping Charges
Shipping fees are calculated based on the delivery method and destination. Free shipping promotions, if applicable, will be displayed clearly during checkout.
For international shipments, customs duties, taxes, and handling charges may apply, and these will be the responsibility of the customer.
3.3 Currency
All prices on our website are listed in USD (United States Dollar) unless otherwise specified.
For international customers, any additional currency conversion charges or fees imposed by your payment provider are your responsibility.
4. Payment Disputes and Chargebacks
4.1 Disputed Transactions
If you believe a payment was charged incorrectly, please contact our customer support team at [email protected] within 30 days of the transaction.
We will investigate the issue and resolve any discrepancies as quickly as possible.
4.2 Chargebacks
A chargeback occurs when a customer disputes a charge through their bank or card issuer. This may result in delays in processing refunds and can lead to additional administrative fees.
We strongly recommend contacting our customer support team directly before initiating a chargeback to resolve any issues efficiently.
4.3 Fraud Prevention
We take fraudulent activity very seriously. If we suspect a payment is fraudulent, we reserve the right to cancel the transaction, withhold shipment, or ask for additional verification to process the payment.
5. Payment Plan and Installment Options
5.1 Installment Payments
We currently offer installment payment plans for selected products through third-party payment providers like Klarna and Affirm.
If available, you will see the option to select a payment plan at checkout. Installment payments will be subject to the terms and conditions of the third-party provider.
5.2 Eligibility for Installments
To qualify for installment payments, you must meet the eligibility criteria set by the third-party provider, which may include credit checks.
Installment plans are available only for qualifying purchases and may not be applicable to all products or order amounts.
6. Refunds and Cancellations
6.1 Refund Process
Refunds for cancelled orders or returned items will be issued to the original payment method used during the purchase.
Refunds will be processed within 7-10 business days of the return being approved or the cancellation request being confirmed.
Please note that any shipping costs, taxes, or handling fees are non-refundable unless the return is due to an error on our part.
6.2 Order Cancellations
Orders can be canceled before they are processed and shipped. Once an order has been dispatched, you must follow our Return Policy to request a refund or exchange.
7. International Payments
7.1 International Customers
We accept payments from international customers; however, please be aware that additional customs duties, taxes, and shipping charges may apply depending on the destination country.
You are responsible for ensuring that your payment method is authorized for international transactions.
7.2 Currency Conversion Fees
For international transactions, currency conversion fees may apply, which are charged by your bank or payment provider. These fees are the responsibility of the customer and are not covered by Brad Buddhism.
8. Contact Us
If you have any questions or concerns about our payment policy or need assistance with a payment issue, please feel free to contact us:
Email: [email protected]
Phone: +1 927 453 2453
Hours: Monday to Friday, 6:00 AM – 6:00 PM (Local Time).