At Brad Buddhism, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may arrive with an issue. This Return Policy is designed to provide clarity and ensure a smooth process for handling returns, exchanges, and refunds.
1. General Conditions for Returns
1.1 Eligibility
Returns are accepted within 30 days from the date of delivery.
Items must be in unused, undamaged condition and include all original packaging, tags, and accessories.
A valid proof of purchase, such as an order confirmation or receipt, is required.
1.2 Non-Returnable Items
Certain items are not eligible for returns:
Customized or personalized products.
Clearance, sale, or “final sale” items.
Gift cards.
Items that show signs of wear, misuse, or alterations.
2. Return Process
2.1 Step 1: Contact Customer Service
Email our team at [email protected] with the following details:
Your order number.
A clear description of the issue or reason for the return.
Photos of the product if it is damaged, defective, or incorrect.
2.2 Step 2: Approval Confirmation
Once your request is reviewed, our team will provide a Return Authorization (RA) number and the return shipping address.
Unauthorized returns or those sent to the wrong address will not be processed.
2.3 Step 3: Shipping the Return
Pack the item securely to prevent damage during transit.
Clearly label the package with the RA number.
You are responsible for shipping costs unless the return is due to our error (e.g., defective or incorrect item).
We recommend using a trackable shipping service to ensure safe delivery.
2.4 Step 4: Inspection and Refund
Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
Once approved, we will process your refund or exchange within 7-10 business days.
3. Refund Policy
3.1 Method of Refund
Refunds are issued to the original payment method used during the purchase.
If the original payment method is no longer valid, please contact customer service to arrange an alternative.
3.2 Deductions
Original shipping fees are non-refundable, except in cases where the return is due to our error.
If free shipping was offered, the actual shipping cost may be deducted from the refund if the return results in the order no longer meeting the free shipping criteria.
3.3 Timeline
Refunds will be processed within 7-10 business days after the return is inspected and approved.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
4. Exchanges
4.1 Exchange Process
Exchanges are handled as a two-step process:
Initiate a return for the unwanted item.
Place a new order for the desired item.
This ensures you receive the replacement item as quickly as possible.
4.2 Cost of Exchanges
Customers are responsible for return shipping costs unless the exchange is due to an error on our part.
5. Defective or Incorrect Items
5.1 Defective Products
If you receive a defective product, contact our customer service team immediately with photos and a description of the defect.
After verification, we will offer a replacement, repair, or full refund at no additional cost.
5.2 Incorrect Orders
If you receive an item that differs from what you ordered, please notify us within 7 days of delivery.
We will arrange for the correct item to be shipped and provide instructions for returning the incorrect product.
6. Cancellations and Modifications
6.1 Order Cancellations
Orders can be canceled before they are shipped. Once shipped, the return process must be followed.
6.2 Modifications
Changes to orders, such as switching products or updating shipping information, can only be made before the order is processed.
7. Additional Information
7.1 Lost or Damaged Returns
We are not responsible for returns lost or damaged in transit. Ensure your package is adequately insured and trackable.
7.2 Restocking Fees
A restocking fee of up to 10% of the item’s price may apply for returns that do not meet the standard return criteria but are accepted at our discretion.
7.3 Third-Party Purchases
Products purchased from third-party retailers must follow the return policies of the retailer where the purchase was made.